Refund policy

Returns & Refunds

The Titan Guarantee comes first. Every Titan hose is covered by our 1-year warranty — including accidental damage. If your hose fails for any reason within one year of purchase, we replace it. Warranty claims don't require a return under this policy; just email support@titanhoses.com with your order number. Full details on our Warranty Page. 

30-day returns. Changed your mind? You have 30 days after receiving your order to request a return. To be eligible, the item must be unused and in its original packaging, with proof of purchase.

To start a return, email support@titanhoses.com with your order number. If your return is accepted, we'll email you a return shipping label and instructions. For change-of-mind returns, the cost of return shipping (typically $8–15 depending on hose size and destination) is deducted from your refund. Items sent back without requesting a return first will not be accepted.

Damaged, defective, or incorrect items. Please inspect your order when it arrives. If anything is defective, damaged in transit, or incorrect, contact us right away at support@titanhoses.com — we'll make it right with a replacement or full refund, and return shipping is free and covered by us.

Exchanges. The fastest way to swap sizes or models: request a return for the item you have and place a new order for the one you want.

Refunds. Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days, less return shipping costs where applicable. Banks can take additional time to post the credit. If more than 15 business days have passed since approval, contact us at support@titanhoses.com.

Questions? support@titanhoses.com — we respond within one business day.